Ethiopian Airlines Office in Abuja – Location, Services, and Contact Details

Ethiopian Airlines operates two major offices in Abuja to support passengers flying to Addis Ababa and onward to various international destinations. These offices include a city office in the central business district and an airport office at Nnamdi Azikiwe International Airport, offering full-service assistance to travelers.

City Office – Abuja

Location: Silverbird Entertainment Center, Plot 1161 Memorial Drive, Central Business District, Shop No. 30
Contact Numbers: +234 803 975 9711, +234 814 199 2990
Hours: Monday to Friday, 8:30 AM to 5:00 PM; Saturday, 9:00 AM to 2:00 PM

Airport Office – Nnamdi Azikiwe International Airport

Location: Ground floor, Nnamdi Azikiwe International Airport, Abuja
Contact Numbers: Landline: +234 9290 2852, +234 9290 2761
Mobile: +234 806 755 1633
Call Center: +234 8070 180 001
Hours: Daily from 8:30 AM to 5:00 PM; weekends until 4:00 PM

Services Available

Ticketing and Reservations
Passengers can book new flights, reissue tickets, make itinerary changes, and request refunds or cancellations at both locations.

Customer Support
The offices provide flight schedule information, fare quotes, baggage policies, and special assistance arrangements including wheelchair requests and meal preferences.

Baggage Assistance
Support is available for inquiries about baggage allowances, lost or delayed items, and special baggage handling.

Frequent Flyer Program
Passengers enrolled in the ShebaMiles program can get help with account issues, mileage redemption, and membership upgrades.

Cargo Services
Cargo-related queries and shipment bookings can be handled at the city office.

Travel Documentation and Advisory
The team offers guidance on visa requirements, vaccination needs, transit rules, and other travel-related documentation.

Why Visit the Abuja Offices?

• City Office: Convenient for booking new flights, managing existing reservations, arranging cargo, and handling loyalty program needs.

• Airport Office: Best for urgent travel support, day-of-departure changes, baggage services, and check-in help.

Ethiopian Airlines Abuja offices provide reliable, knowledgeable, and courteous service, making them valuable resources for travelers flying between Nigeria and destinations around the world.