Ethiopian Airlines Office in Dubai – Ticketing & Airport Services

Ethiopian Airlines operates multiple offices in Dubai to assist passengers with ticketing, reservations, baggage handling, and other travel-related services. These include a city office in Al Garhoud and a dedicated airport office at Dubai International Airport (DXB).

City Office (Al Garhoud)

• Address: Lootah Building, Ground Floor, Flat 202, Airport Road, Street 2, Community 214, Al Garhoud, near GGICO Metro Station, Dubai

• Mailing Address: P.O. Box 7140, Dubai, UAE

• Phone: Toll-free 8000 320 372 (reservations); Admin +971 4 223 6639 / 7963 ext. 4

• Email: dxbres@ethiopianairlines.com

• Office Hours: Monday to Saturday, 08:00 to 17:45

Airport Office (Dubai International Airport – Terminal 1)

• Location: Departure Terminal 1, Offices No. 1018 & 1086, Dubai International Airport, P.O. Box 7140, Dubai, UAE

• Phone: +971 4 504 9748 / 504 9750 / 504 9751

• Office Hours:

  • Sunday to Friday: 08:00 to 20:30 with a late-night shift from 23:00 to 07:00

  • Saturday: 12:30 to 20:30 with an additional night shift

Cargo & GSA Offices

• Cargo Office: Located at Lootah Building (same address as the city office); Phone: +971 4 282 2880; Hours: Monday to Saturday 09:00 to 17:00

• General Sales Agent (GSA): Asian Air Travel & Tours Agency, Bin Lootah Building-9, Deira; Phone: +971 4 298 0111

  • Hours: Sunday to Thursday 10:00 to 20:00, Friday 15:00 to 21:00

Services Offered

At both the city and airport offices, passengers can access a variety of travel services, including:

• Flight ticket booking, rescheduling, and cancellations

• Check-in assistance (airport and online)

• Baggage inquiries, including lost or delayed baggage

• Special services for unaccompanied minors, senior citizens, and passengers with disabilities

• Visa and travel documentation guidance

• Information about ShebaMiles, travel insurance, cargo handling, and codeshare flights

Global Customer Support

• 24/7 UAE Toll-Free Reservations: 8000 320 372

• Ethiopian Airlines Headquarters (Addis Ababa): +251 11 617 9900

Summary

Ethiopian Airlines provides professional and efficient service to travelers in Dubai through its city and airport offices. Whether you need help with booking, flight management, baggage, or general travel assistance, the Dubai team ensures a smooth and responsive experience. For urgent support, passengers can also use the 24/7 toll-free reservations hotline.